F.A.Qs

I only get store pickup locations at the checkout...
Unfortunately this means your area is currently not supported by our network of drivers. We apologise for the inconvenience however all our stores are open during the week and are fully stocked.
Why is my phone number mandatory?
Our couriers use a text messaging system to update you on your orders and let you know when they're at your door for safety purposes.
How do I track my order?
You will receive text message updates from your courier as well as email confirmations of order being placed and dispatched.
What is your returns policy?
As we supply fresh food we cannot accept returns for unwanted products, however if you have any queries or are unsatisfied with your purchase please don't hesitate to get in touch with your local store through Facebook or telephone call.
I need to cancel my order...
We cannot accept same day cancellations as your products will already have been prepared. However if you need to cancel an order placed by mistake then please get in touch with our team on Facebook or via phone call to our head office at 0191 2710574.
Why does the website have opening hours?
We open and close our website as this gives us time to refresh stock lists as well as put all the new deals on. Our web store is open 10am - 4pm Monday to Friday. Our next day courier service is Tuesday to Saturday.
What is my Delivery Cost?
In partnership with East Cost, LA, Dean and Premier Taxis, they have drastically reduced their rates to just £5 up to 6 mile radius from any store and only £10 up to 10 miles. This is the lowest taxi rate in the UK and we thank them for their unprecedented  help in these traumatic times.
How do I keep up to date with the latest offers and stock?
We will host live run-throughs of all our web stock on our facebook page. Be sure to follow our page to stay up to date.
How do I check if I'm eligible for delivery?
Simply add your items to your cart then proceed to checkout and enter your shipping details. Once you proceed to payment your shipping will be calculated and if you are out of our range you will only have store pickup options available. If you have the option for next day paid courier delivery then you're in our zone and you can take advantage of some mind blowing offers.